SERVICE MANAGEMENT

Business and technology is converging and savvy business leaders are no longer treating IT as a mysterious “black box”.  They are looking for technology providers who want to partner with business and share the responsibility to deliver value.

One of the most critical requirements of IT in a business is the provision of cost effective services at service levels necessary to support critical business functions.

Key challenges include:

  • Converging service strategy with business strategy
  • Building trust and shared ownership of results with business
  • Providing the required capabilities to support business capabilities
  • Optimising the cost-effectiveness of resources
  • Sourcing and integrating technologies

We help enterprises to implement a Service Management framework designed to ensure that reliable, stable and secure services are provided. How? By helping you improve processes and organisational structures based on COBIT and ITIL, and by guiding the effective use of service management software.

Certified Classes
Class Trainers
ITIL® Foundation Louis Stanford
ITIL® Intermediate (LifeCycle) Louis Stanford
COBIT®5 Foundation Gary Hardy
COBIT®5 Implementation Gary Hardy
Workshops
  1. Interfacing and Adopting ITIL® and COBIT®
Publications

 

Author: Gary Hardy Interfacing and Adopting ITIL® and COBIT®
ITIL and COBIT are two of the most widely adopted frameworks for supporting IT governance and management improvement initiatives. When used together as complementary tools, they can provide an even more powerful solution to your organization’s service management and governance needs.
Available to purchase in hard copy from Axelos and soft copy from The Stationary Office

Priced GBP35 [∼ZAR650]