In the pursuit of true business value, executives must initiate and execute strategic programs of change – whether they involve re-engineering business processes, refreshing business strategy, tackling problems or seizing opportunities. Unfortunately, the transition from plan through to desired outcome is rarely completed successfully. Barriers, mostly in the form of people (culture, resistance to change) present numerous challenges, many of which are never overcome.

In order to ensure the right conditions exist for the realisation of projected value, a management approach is required that can drive effective engagement between service providers (internal or external) and key stakeholders. The approach develops roles that must not only influence, persuade and sell the expected benefits of a given change, but also exploit potential opportunities based on known capabilities. These are the key attributes of a successful Business Relationship Manager (BRM) and everyone who has a role supporting business from CIOs and Architects to Service Managers.

Aligning firmly with our focus on Value Delivery, ITWinners are delighted to announce the addition of CBRM® to our education portfolio! Our new class enables Business Relationship Managers to become trusted partners, contributing to strategy formulation and shaping business demand. We’ll provide them with the techniques and disciplines needed to guide plans through to desired outcomes, including Value Management and Business Transition Management.

Crucially, we help them communicate the benefits of change in way that everyone in the business can understand.

Our trainers are ex-CIOs of large Corporates, who have seen first-hand the positive changes driven by successful BRMs. In our class, they’ll share their experiences and encourage group discussion to ensure participants not only pass the mandatory examination, but take-away the know-how to effectively apply the training as soon as they get back to the office.

Our pricing includes membership to the BRMI and associated benefits (including a copy of the Body Of Knowledge).


Forthcoming public classes
CBRM® Coming soon! Gary Hardy


CBRM® Learning Objectives

The successful candidate will demonstrate deep understanding and ability to perform the Strategic BRM role. Specifically, the candidate will:

  • Effectively communicate the purpose and objectives of the Strategic BRM role and how to optimally position that role for maximum effectiveness within the enterprise
  • Understand how to use their personal power and influence to build business relationships and foster a culture that excels at business value results
  • Apply the Strategic Relationship Management processes and techniques to build and sustain trust relationships spanning Business Partner and Provider networks
  • Be able to assess Business Demand Maturity and Business Relationship Maturity and how these might evolve over time
  • Be able to assess Provider Capability Maturity and BRM Competencies and identify key areas needing improvement
  • Be able to apply cross-organization communication techniques to clearly articulate real Provider/business value delivered to the organization
  • Be able to influence executive leaders in their use of Provider Capabilities and Assets based upon potential business value and convergence with business strategy
  • Promote and catalyze business innovation in the Provider’s sphere of influence
  • Be able to use the Business Value Management process, techniques and metrics to define, realize and optimize the value of Provider capabilities and assets
  • Apply Business Partner Experience Management so as to foster a positive Business Partner perception of Provider capabilities as an essential element of building and sustaining trust relationships
    Shape strategic agendas for optimum business value, with due consideration of external compliance requirements and potential risks to the business
  • Understand the implications of Lean/Agile methods for the BRM role and capability
  • Influence the development and deployment of available Provider capabilities based upon business need and potential to enable or create business value. Apply Business Capability Management to determine and acquire enabling capabilities pursuant to strategic outcomes
  • Apply Business Capability Management to determine and acquire enabling capabilities pursuant to strategic outcomes
  • Contribute to Business Transition Management in order to foster organizational understanding, support, adoption, and business value results of investments in new business capabilities


The CBRM® Practitioner Qualification is intended for the intermediate-to-advanced Business Relationship Manager, as it focuses on advancing to the role of Strategic Business Relationship Manager. As such, the primary focus is on strategic business relationship management, leveraged to optimize business value to the enterprise.

The purpose of the Practitioner qualification is to confirm whether the candidate has achieved sufficient understanding and competence to perform the role of Strategic Business Relationship Manager.

To pursue the CBRM® certification, a candidate must be a certified Business Relationship Management Professional (BRMP®).

Assessing BRM Context
  • Clarifying Issues
  • Conducting a Business Demand Maturity Assessment
  • Conducting a Business Relationship Maturity Assessment
  • Conducting a Provider Capability Maturity Assessment
  • Shaping the Business Partner’s experience with the Provider
  • The BRM role in Service Management
Optimising Business Value
  • Formulating and Clarifying Business Strategy
  • Catalyzing Business Innovation
  • Business Capability Management
  • Value Management Planning
  • Portfolio Management
  • Business Transition Planning
  • Business Value Optimization
BRMP Re-cap
  • Explain the House of BRM, recalling the BRM Core Disciplines, competencies required for the BRM role, and necessary conditions for protecting the integrity of the role
  • Recall the key BRM concepts, processes, and techniques
  • Understand the Business Relationship Maturity Model and the Five Relationship Maturity Levels
Understanding Business Relationship Maturity and Value
  • The Strategic BRM Role and Capability
  • BRM Impact on Business Value
  • Introduction to the ACME Leisurewear Case Scenario that is used through the course
Summary and CBRM Exam Preparation
  • Course Summary
  • CBRM Syllabus Review
  • Format and structure of the CBRM® Practitioner Exam
  • Exam hints and tips
  • Sample Exam


  • Certified Business Relationship Manager® (CBRM®) is an intermediate-level Practitioner certification. While no prior/minimum professional experience is required to pursue the CBRM designation, to enroll in the CBRM course and sit on the corresponding certification exam, CBRM certification candidates must demonstrate (e.g. by submitting a copy of their official BRMP certificate) that they have earned BRMP® certification. Digital copies of the official BRMP certificates are available to the BRMP certification holders via APMG Certificates Portal.
  • CBRM certification candidates must agree to the CBRM Code of Ethics and Professional Conduct. Breaches to the CBRM Code of Ethics and Professional Conduct may be considered as a valid cause for certification revocation.

CBRM Contributors

Development of CBRM is made possible by the CBRM Content Development Team, which is comprised of renowned Business Relationship Management (BRM) experts, trainers, game-changing BRM practitioners, and senior business executives ranging in academics, government, and industry from all around the globe. Generously volunteering their time to add value, experience and rigor to the body of knowledge, Business Relationship Management Institute is grateful to these people and their organizations, provided here.