Performance Measurement is the cornerstone of effective IT management
Metricus is a framework designed to enable real-time performance evaluation of IT investments and on-going measurement of business value
Performance Measurement is a continuous process that will drive your enterprise to improve IT – by setting clear and achievable targets for systems, processes and people. Monitoring targets and tracking performance creates clarity and focus within your IT organisation. Critically, it enables you link IT goals to the strategic goals of the enterprise
The journey to successful IT performance measurement starts with understanding what to measure! Metricus provides pre-defined IT Performance Metrics, representing the detailed definition of over 600 tangible and pragmatic IT performance measures.
Utilities, including IT best practice benchmarks, are provided to help you understand and select the metrics that really matter to your IT organisation. For example; important metrics to measure COBIT®5, Green IT scorecard, cloud benefits/performance, or perhaps just the right metrics for your IT Balanced Scorecard. To complement the IT Performance Metrics, Metricus provides role and process-based scorecards, dashboards and reports which offer unparalleled insights into your IT organisation’s performance.
These tools have been developed after carefully considering;
• The specific needs of CIOs, IT managers and business stakeholders
• Best-practice ITSM methodologies, including ITIL® and COBIT®
• International standards, such as ISO/IEC 20000, ISO/IEC 27001, and ISO/IEC 38500
• Feedback and input by industry-leading IT experts and organisations
Role-based perspectives provide specific dashboards and scorecards for key metrics directly related to an individual’s job role. Process-based perspectives deliver in-depth insight into process performance, conformance and compliance, which in turn, provides valuable input into ITSM improvement programs.
Crucially, Metricus enables enterprises in the private sector to benchmark their performance against peers and industry standards – helping them keep pace in a competitive environment. In the public domain, Metricus enables Government departments to track their progress against the DPSA’s ICT Governance policy. This ultimately improves their chances of meeting the Phase 2 and Phase 3 deadlines, which were designed to enable strategic alignment and continuous improvement of the IT function.
Our services help to define the service definitions and metrics most relevant to your organisation’s priorities and needs, and to implement a set of processes and tools that will ensure there is a performance measurement framework in place. Implementation commonly involves integration with other performance management systems, such as help desks (Remedy), Service Management (ServiceNow / Vivantio) or infrastructure monitoring systems.
Visit Metricus for a deeper look at our unique and effective IT performance measurement tool, click here to take a tour or contact us to arrange a demonstration Metricus is available as cloud (Saas) or on-site solution