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Welcome to episode 4! Managing expectations, human connection and learning from great leaders #BRM
This week on the podcast, I had the pleasure of speaking withΒ Martin Crangle, a 30-year IT veteran who recently transitioned from an IT Business Relationship Manager (BRM) to an Operations Business Partner role. The conversation was rich with lessons on adaptability, relationship-building, and professional growth.
π‘ Key Takeaways:
1οΈβ£ Adapting to Change
Martin shared how his technical expertise in ITβincluding roles in programming, project management, and business analysisβprovided a strong foundation for his transition to BRM and, eventually, Operations.
He emphasised the importance of interpersonal skills in BRM roles and the value of resilience when stepping into unfamiliar territory.
2οΈβ£ Lessons from the BRM Role
– Setting Clear Boundaries: Ensuring escalation points are defined at the start of projects helps balance stakeholder needs and keep initiatives on track.
– Empathy & Communication: Martin highlighted regular check-ins with stakeholders as a key practice to maintain alignment and foster trust.
– Business-Led Projects: The role of IT is to support, not lead, projects, ensuring business partners take ownership.
3οΈβ£ Volunteering as a Growth Tool
Martinβs involvement in activities like running a football team and volunteering at the SAP UK & Ireland User Group has sharpened his people skills. Martin believes strongly that volunteering provides opportunities to grow empathy, communication, and relationship-building skills essential for success in BRM roles.
4οΈβ£ Remote Work Challenges & Insights
Covid-19 transformed how we connect, making emotional intelligence and proactive communication more critical than ever. Martin shared strategies for maintaining camaraderie and navigating emotions in a hybrid work environment.
5οΈβ£ Career Lessons
Martinβs advice: βEnjoy the work and the people you work withβit makes all the difference.β His career journey underscored the significance of finding fulfilment in both professional relationships and team dynamics.
π Looking ahead
Weβre thrilled to continue showcasing inspiring professionals like Martin who are helping to shape their organisations, while positively contributing to society. If youβd like to share your story or insights on the podcast, weβd love to hear from you. As Martin says, “helping helps the helpers!”.
πΉ https://lnkd.in/dDsAyn5D
π¬ Join the Conversation
What tool, technique or practice has best supported your effectiveness as Business Partner?
#BRM
#Leadership
#Podcast