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BRM Institute, formed in 2013, approaches business relationship management in a way that is disrupting traditional thinking. “BRM” is much more than just a role that may simply be a client manager or account manager.

Business Relationship Management breaks down silos and hierarchies, creating a collaborative culture that shares responsibility for delivering value. Rather than simply being an order taker or a service provider, the goal is to be a trusted advisor and strategic partner.

The Practice of BRM is both an art and a science that embodies a set of competencies (e.g. knowledge, skills, and behaviours) that can be leveraged through:
• a strategic organizational capability
• organizational roles
• a discipline
• and a philosophy

Originally focused on overcoming the divide between IT providers and business units frustrated with poor returns on investments and unreliable service, BRM deals with all support functions such as HR and Finance as well as Technology in all its forms, whether internal or outsourced.

BRM is based on a philosophy and leadership style that encourages doing “the right thing” to add value as a team, where “my success is measured by your success”. This is called “Relationshipism” and no other practice is addressing this term like BRM.

Relationshipism is the theory of being relationship-centered in all aspects of life and especially in organizations. It promotes trusted teams, a mindful focus on authentic relationships, increased personal power and fearless creativity. Relationshipism, built on principles of cognitive science and social intelligence, provides infinite value as it expands the focus of society from shareholder value, to the satisfaction of personal purpose, organizational purpose, and societal impact.

To find out more, check out our YouTube channel, where you’ll find short BRM summary videos as well as more in-depth explainers for some of BRMs key components

Certified Courses



Certification Trainer Details Scheduled Public Classes
BRMP® (Business Relationship Management Professional) Jeremy Byrne Click here 30 November – 02 December 2020 – Virtual, hosted in England
CBRM® (Certified Business Relationship Manager) Jeremy Byrne Click here 02 – 05 November 2020 – Virtual, hosted in England



  • Capability Building
    • Bespoke workshops designed to fit your organisational requirements



Business Simulations







BRMP® (Business Relationship Management Professional)

CBRM® (Certified Business Relationship Manager)

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